Cancellation conditions

Summer 2023 and winter 2023/2024:

In the event of border closures, officially imposed hotel closures or a renewed government lockdown, we offer you the following alternatives:

  • Free cancellation
  • Uncomplicated rebooking to another period

If you have to cancel your holiday with us for any other reason, our regular cancellation conditions apply:

  • Free cancellation up to 2 months before arrival
  • From 2 months to 1 week before arrival the cancellation fee is 70% of the holiday price
  • In case of cancellation within the last week before arrival we charge 90% of the travel price
  • In case of early departure or late arrival we charge 100%.

... and because something can always come up:

To save you costs and hassle, we recommend that you take out the Hotel Cancellation Premium Insurance from our partner Europäische Reiseversicherung, which also covers Corona illness, or another travel insurance.