Cancellation conditions

Summer 2022 and Winter 2022/2023:

In the event of border closures, officially imposed hotel closures or a renewed government lockdown, we offer you the following alternatives:

  • Free cancellation
  • Uncomplicated rebooking to another period

If you have to cancel your holiday with us for any other reason, our regular cancellation conditions apply:

  • Free cancellation up to 2 months before arrival
  • From 2 months to 1 week before arrival the cancellation fee is 70% of the holiday price
  • In case of cancellation within the last week before arrival we charge 90% of the travel price
  • In case of early departure or late arrival we charge 100%.

In case of border closures, officially imposed hotel closures or in case of another lockdown, no cancellation fees will be charged.
... and because something can always come up:

To save you costs and hassle, we recommend that you take out the Hotel Cancellation Premium Insurance from our partner Europäische Reiseversicherung, which also covers Corona illness, or another travel insurance policy.